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Accessibility Statement

MarketplaceHealth is committed to ensuring digital accessibility for all people, including those with disabilities.

Our Commitment

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We strive to adhere to the accepted guidelines and standards for accessibility and usability.

This website endeavors to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA criteria. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Accessibility Features

Semantic HTML Structure

Our website uses proper HTML5 semantic elements to ensure content is logically structured and easily navigable by assistive technologies.

Keyboard Navigation

All interactive elements are accessible via keyboard navigation. Use the Tab key to navigate through links, buttons, and form fields. Press Enter or Space to activate buttons and links.

Skip Navigation Link

A "Skip to main content" link appears when you press Tab on any page, allowing keyboard users to bypass repetitive navigation and jump directly to the main content.

ARIA Labels and Landmarks

We use ARIA (Accessible Rich Internet Applications) labels and landmarks to provide additional context for screen reader users, ensuring all interactive elements are properly identified.

Focus Indicators

Visible focus indicators highlight the current element when navigating with a keyboard, making it easy to see where you are on the page at all times.

Form Accessibility

All form fields include proper labels, required field indicators (aria-required), and are structured to work seamlessly with screen readers and other assistive technologies.

Color Contrast

We maintain sufficient color contrast ratios throughout the site to ensure text and interactive elements are readable for users with low vision or color blindness.

Responsive Design

Our website is fully responsive and accessible across all devices, including desktops, tablets, and mobile phones, adapting to different screen sizes and orientations.

Alternative Text for Images

Decorative images are marked as hidden from screen readers (aria-hidden), while informative images include descriptive alt text to convey their meaning.

Ongoing Efforts

We continuously test our website for accessibility issues and work to remediate any problems that are identified. Our commitment includes:

  • Regular accessibility audits and testing with assistive technologies
  • Training our team on accessibility best practices
  • Incorporating accessibility into our design and development processes
  • Seeking feedback from users with disabilities to improve our site
  • Staying current with WCAG guidelines and industry standards

Third-Party Content

While we strive to ensure that all content on our website is accessible, some third-party content or embedded features may not be fully under our control. We work with our partners and vendors to ensure they also meet accessibility standards. If you encounter any third-party content that is inaccessible, please let us know.

Feedback and Contact

We welcome your feedback on the accessibility of MarketplaceHealth. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days.

Technical Specifications

Accessibility of MarketplaceHealth relies on the following technologies:

  • HTML5
  • CSS3
  • JavaScript
  • ARIA (Accessible Rich Internet Applications)

These technologies are relied upon for conformance with the accessibility standards used. The website is designed to be compatible with recent versions of the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Browser-based screen readers
  • Keyboard-only navigation
  • Voice recognition software

Known Limitations

Despite our best efforts, there may be some limitations. Below is a description of known limitations and potential solutions:

Third-Party Live Chat Widget

Our live chat feature is provided by a third-party service (Tawk.to) and may have accessibility limitations beyond our control. As an alternative, you can contact us directly via phone or email for assistance.

PDF Documents

Some downloadable documents may not be fully accessible. If you need assistance accessing any document, please contact us and we will provide the information in an alternative format.

This accessibility statement was last updated on November 25, 2025.

We review and update this statement regularly to reflect our ongoing accessibility improvements.